By Drew Ianni
March 8, 2021

CDX welcomed BMC Software’s VP of Innovation and Head of BMC Innovation Labs, Sam Lakkundi, and Ericsson’s VP and Head of IoT Strategy, Rob Tiffany, to talk about the autonomous digital enterprise and how 5G, the network edge, and automation will continue to transform consumer mobility and enterprise innovation.

From Automation to Hyper-Automation

BMC’s Lakkundi set-the-table stating, “the persistent disruption of 2020 hasn’t evaporated with the turn of the calendar…digital disruption will continue to accelerate aided by intelligent tech enabled systems, across every facet of the business through emerging technologies like automation.”

In discussing the autonomous digital enterprise, Lakkundi shared his thoughts on how enterprises can now “hyper-automate” business process and tasks. “Think about the autonomous digital enterprise as an example of hyper-automation – where a process is devoid of back-end human responses and that process is completely automated from end to end using multiple technologies.”

IoT Redux

Ericsson’s Tiffany acknowledges that the IoT revolution has not matched the hype stating “we told the whole world we’d be at 50 billion connected IoT devices by last year. And maybe we’re at nine billion, maybe ten today. IoT is more complex than people thought. It requires lots of different skill sets and disciplines and you actually have to go out and connect, configure, and integrate billions of devices and many disparate networks and platforms. It just takes a lot of time.”

However, Tiffany, sees light at the end of the tunnel, in part, because of automation. It’s ultimately about reducing the frictions associated with device connectivity and network integration. “It’s conduits to endpoints, right to devices, to sensors to control actuators and you have to do all this boring, ugly stuff, like configuring and programming a bunch of devices. So we have to blow away some of that friction to get things sped up.”

Automating the Data Stream: Observability and Actionability

As the industry works on all of the “ugly stuff” that Ericsson’s Tiffany described earlier, the stage will be set for automation to empower 5G, the network edge, the Internet of Things and other enabling technologies to organize and deliver high-value data and outcomes to customers.

BMC’s Lakkundi mentioned two core valuable insights from data streams – observability and actionability. “Observability is the ability to determine the internal state of a system based on external available inputs and, therefore, understanding the performance of these components and systems.” And if a system has failed, actionability “goes a step further and responds to a failure beyond ‘why it failed” and uses advanced insights, driven by automation, to get ahead of it and take preventive action to prevent it.”

Charting the IoT Automation Roadmap

Looking ahead at a future of pervasive 5G and a more integrated and functional IoT landscape and ecosystem, BMC’s Lakkundi offered this analysis: “the key difference is not the IoT itself, but how you use that data, how you bring meaningful insights into it and how you leverage automation and ‘hyper-automation’ to bring meaningful observability and actionability into that data and to creating business process efficiencies across the enterprise.”

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